GW Wireless and VPN Access Issues

GW is currently experiencing wireless and VPN access issues. As a result, users may experience trouble connecting to the GW Wireless VPN via http://vpn.gwu.edu or the Cisco VPN desktop client. We apologize for any inconvenience. ISS staff are currently working to rectify the problem.

For assistance please contact the ISS Help Desk via email at ithelp@gwu.edu or phone at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.

Thank you.
Information Systems and Services
Important Announcement Regarding acad.gwu.edu Services

Starting May 24, 2008, the Academic Unix system, acad.gwu.edu will no longer support the Telnet and FTP protocols. It was necessary to turn these protocols off because they no longer provide a secure means to access the system. Users of Acad will need to use SSH and SFTP when connecting to Acad. ISS provides links to SSH and SFTP clients on the Help Desk Website (http://helpdesk.gwu.edu).

If you do not have an SSH or SFTP client on your computer, the Help Desk can assist you in finding a client.

For assistance please contact the ISS Help Desk via email at ithelp@gwu.edu or phone at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.
Important Reminder about Email and Personal Information

This is a reminder that you should never reply to email messages asking for personal information, even if it is security related and especially if money is involved. No such e-mail will ever come from GW or the ISS Help Desk asking users to reply with information such as log-in, password, birth date, social security number, or other personal information.

Students can contact ISS Student Technology Services (STS) at 202-994-7041. STS is open Monday through Friday from 9am - 7pm.

If you have any questions or concerns, please contact the ISS Help Desk at 202-994-5530. The Help Desk is open Monday through Friday from 7 am to 10 pm.

Thank you.
Information Systems and Services
Important Information for GW Faculty and Staff about Apple iPhone

The newly released Apple iPhone is a consumer-oriented device and is not designed to function securely inside an enterprise environment. Any GW Faculty or Staff considering its purchase should be aware that it will not, at least in the near term, be supported at GW for work/business use.

ISS will continue to monitor Apple and AT&T's progress with this product roll-out and will revisit supporting the iPhone as the technology matures.

We thank you for your patience as we continue to strive to provide the GW community with safe and secure technology features that meet your daily business needs.

Important Information: Microsoft Vista

Microsoft Vista should not be purchased by any administrative departments or individuals for use at GW. Vista is not currently supported for use on the GW network or to access GW enterprise systems such as EAS, Banner, or Blackboard. Learn more here.

Important Information about IE 7.0

Individuals who utilize GW web-based applications such as Banner, EAS, and Kronos should not download Microsoft Corporation's new release of Internet Explorer 7 (IE7) onto University workstations. GW, Microsoft, and other vendors are working to enable IE7 compatibility with GW applications.

Additional information regarding compatibility will be posted as it becomes available.

Please note that for those University workstations that have Patchlink installed, IE7 will be blocked from automatic installation on workstations. For those users whose workstations do not have Patchlink installed and will not be able to benefit from this block, please call your Local Support Partner for assistance.